The free breakfast, top-quality and modern room, incredibly comfortable beds, spacious bathroom, and friendly customer service all made the stay enjoyable.

great and brilliant location right on the lake front and easy access to souvenir shops and chemist's.

lakeside views and central location

guest laundry inadequate

We had 2 enjoyable days here. It was really beautifully decorated. - the room was extremely pleasant and stocked to a high level. - They provided wake-up service when we asked. We had a fantastic time at Novotel Rotorua Lakeside. the hotel is beautifully decorated and lives up to its 4-star standard. Our room was lovely and well-equipped, and we appreciated the wake-up service provided upon request.

The bed wasnt as big as advertised. Roomservice in the room next door at 11pm was making alot of noise. This woke both myself and my wife up. Completely unacceptable.

Stayed at Novotel Rotorua while on holiday with family. The location of the hotel was very good, next to some of the best restaurants in Rotorua and 2 mins drive to Polynesian Spa. The front desk staff was very helpful. I booked tickets to traditional Maori meal and show through the hotel and the show was just next to the hotel.

Nothing.

The superior king room I stayed in was spacious and came with a comfortable bed. The location of Novotel Rotorua Lakeside was excellent, close to the serene lake and Eat Street with many dining options nearby. The attached restaurant near the hotel was convenient for meals.

The room is clean and bed was comfortable.

The internet charges are very high - $30 to use the internet in the room. Other hotels only charge $10 for the same service. Only allowed 30 minutes of free internet in the lobby then have to pay above rates. Staff were not willing to engage in conversation about this high rate stating "nothing we can do".

i like the fact that the hotel is well recognized and the location is a good location close to the lake and main shops in rotorua.I will definitely be returning to stay in the near future.

This hotel is a reliable choice for budget travelers. It offers great amenities and a peaceful ambiance. 🌿

The service was good, free Internet in the lobby was very handy, the thermal spa in the health club was great at the end of a day. I didn't go to the hangi onsite so cannot comment on that.

The staff at Novotel were very helpful.

The laundry facilities were poor. Two washing machines and two dryers just doesnt cut it for the whole establishment, and only one dryer was working the 4 days I was there. The internet service is also poor.

The breakfast options were fantastic with a great variety including seafood and salads. Everything was savory and warm, surpassing other places we've visited. the location is perfect, surrounded by lovely surroundings and close to bars and restaurants.

Efficient, friendly, clean, good location, quiet, good value

Particularly good location in Rotorua, near to shopping centre, restaurants, pharmacy, CAT CAFE, bakeries, coffee & souvenir shops, information centre & Tourist attractions as well as the waterfront, restaurants, and bars. Also, right next to the lake.